Shipping Policy
At Ascēa, we offer free shipping on all orders.
Order Processing Times
Once your order is placed, please allow 1–3 business days for processing and dispatch. During peak periods and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and begin after dispatch:
US: 15–20 business days UK: 17–25 business days Australia: 15–24 business days Canada: 14–20 business days Worldwide: 20–30 business days
During peak periods, shipping carriers may experience delays beyond our control. International orders may also encounter customs processing times.
Order Changes
Please ensure your shipping details are complete and accurate at checkout. If you notice an error, contact us via our Contact Us page within 24 hours of placing your order. We will do our best to accommodate changes, but cannot guarantee modifications after this period.
If our system detects an address issue, our team will reach out within 3 business days to confirm your details. If we do not receive a response, we reserve the right to cancel the order.
Delayed Delivery
We strive for prompt delivery, but occasional delays may occur due to carrier disruptions, weather, or transit issues. We will work with the courier to resolve any problems and keep you updated.
In rare cases, processing delays may occur due to product availability, address verification, or payment issues. If this happens, we will notify you promptly.
Ascēa is not liable for delays due to external factors beyond our control and cannot guarantee exact delivery dates.
Lost or Stolen Packages
If your package is lost or stolen, please contact us via our Contact Us page. We recommend also reaching out to the courier directly to file a claim. We will follow up with the carrier on your behalf and keep you updated. Depending on the circumstances, we may offer a replacement if the package is not recovered.
Policy Updates
Ascēa reserves the right to update this Shipping Policy at any time. By purchasing from Ascēa, you agree to this policy and any future updates.
For questions, contact us via our Contact Us page.