Refund & Return Policy

Last updated: August 2026

At ASCEA, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

Order Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make every effort to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to change or cancel it.

If cancellation is no longer possible, you may still be eligible to return your order in accordance with this policy and any rights available to you under applicable consumer law.

Approved cancellations will be refunded to the original payment method.

30-Day Change-of-Mind Returns

You may request a change-of-mind return within 30 days of receiving your order.

For health, hygiene and product-safety reasons, supplements must be unopened, unused and in their original sealed condition to qualify for a change-of-mind return, except where applicable law provides otherwise.

To begin a return, please contact us through our Contact Us page and include your order number or the name and email address used to place the order.

Please do not send products back before contacting us and receiving return instructions.

Once your return has been received and inspected, we will notify you of the outcome. If approved, the refund will be issued to your original payment method.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are generally non-refundable, except where required by applicable law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrect, or otherwise does not meet applicable consumer guarantees, please contact us as soon as reasonably possible.

Please include your order details and photographs of the product or packaging where appropriate so we can assess the issue promptly.

Where verified, we will provide a replacement, refund or other appropriate remedy in accordance with applicable consumer protection laws.

These rights are separate from our voluntary 30-day change-of-mind return policy.

Refund Processing

Once a refund has been approved, we aim to process it to your original payment method within 7 business days, or within any shorter period required by applicable law.

Your bank, credit card provider or payment service may require additional time for the funds to appear in your account after we have processed the refund.

International Orders

Customers are responsible for any customs duties, import taxes, fees or other charges imposed by their country or local authorities, unless otherwise stated at checkout or required by applicable law.

International return shipping costs for change-of-mind returns are the responsibility of the customer.

Nothing in this section limits any mandatory rights or remedies available under the laws applicable to your purchase.

Policy Updates

We may update this policy from time to time. The version applicable to your purchase will be the version in effect when your order was placed, except where a change is required by law.

Consumer Rights

Our 30-day change-of-mind return policy is provided in addition to, and does not replace, any rights you may have under applicable consumer protection laws.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, statutory warranty, right of withdrawal, cancellation right, cooling-off right or other remedy that cannot lawfully be excluded or limited.

Where the consumer protection laws applicable to your purchase provide greater rights than those described in this policy, those statutory rights will apply.

Contact Us

For cancellations, returns, damaged products or other order-related enquiries, please contact us through the Contact Us page or email support@ascea.co.