Refund & Return Policy

At ASCEA, we stand behind the quality of every product we sell. If you’re not completely satisfied with your purchase, we’re here to help.

Order Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing it. After this time, your order may already be processing or shipped, and we may not be able to make changes.

Approved cancellations will be refunded to your original payment method within 7 business days.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in its original condition, with all original packaging where possible. Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.

Shipping costs are non-refundable unless the return is due to our error or the item is faulty.

To begin a return, please contact us via our Contact Us page and include your order number or the name and email address used to place the order.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery and include photos of the issue.

Once verified, we will arrange a replacement or a full refund at no additional cost to you.

Refund Processing

Approved refunds are typically processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Policy Updates

We may update this policy from time to time. Any changes will apply only to future purchases and will be posted on this page.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies you may have under applicable consumer protection laws.