Shipping Policy

Last updated: August 2026

At ASCEA, we offer free standard shipping on all orders to destinations available at checkout.

Order Processing

Orders are typically processed and dispatched within 1–3 business days.

During peak periods, promotions or holidays, processing may take up to 5 business days.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where available.

Estimated Delivery Times

Your ASCEA order is prepared and dispatched with care. Once it’s on the way, you’ll receive tracking details so you can follow its journey.

United States: 3–15 business days
Canada: 5–15 business days
Australia: 5–15 business days
United Kingdom: 5–15 business days
Other International Destinations: 5–14 business days

Most orders arrive within these timeframes. Occasionally, customs processing, local carriers, public holidays or weather may cause delays outside our control.

We’ll always do our best to get your order to you as quickly and smoothly as possible.

International Orders, Customs & Duties

International orders may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, any applicable duties, taxes or import charges are the responsibility of the customer.

Customs requirements vary between countries, and customs processing may occasionally delay delivery.

Order Changes

Please check that your shipping address and order details are correct before completing your purchase.

If you need to update or cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request, but once an order has entered processing or has been dispatched, we may be unable to make changes.

Shipping Delays

Although we aim to deliver orders within the estimated timeframes above, occasional delays may occur.

If your shipment is significantly delayed, please contact us and we’ll assist you in investigating its status with the shipping carrier.

Nothing in this policy limits any rights you may have under applicable consumer protection laws in relation to delayed or undelivered orders.

Lost or Missing Packages

If your package has not arrived within the expected delivery window, please contact us so we can investigate with the shipping carrier.

If a package is confirmed as lost in transit, we will arrange an appropriate replacement, refund or other remedy as required by applicable law.

If tracking shows that a package has been delivered but you cannot locate it, please contact us promptly. We may ask you to check with household members, neighbours, your local carrier or the delivery location while we assist with an investigation.

Claims involving packages confirmed as delivered will be assessed individually, taking into account the carrier's information and any rights available under applicable consumer law.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Policy Updates

We may update this Shipping Policy from time to time. The version applicable to your order will generally be the version in effect when your order was placed, except where changes are required by law.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded or limited.

Where applicable consumer protection laws provide greater rights than those described in this policy, those statutory rights will apply.

Questions

If you have any questions about shipping or your order, please contact us through our Contact Us page.